Quick LoanA brand of Daksh Lefins
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Grievance Redressal Cell

We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal, or repayment, or experience interruptions in our services, please feel free to reach out to us using the provided contact details.

Four-Tier Grievance Mechanism

Every complaint is handled at the right level, with a clear timeline for resolution at each stage.

  1. Level 1

    Customer Support

    Your first point of contact for any concern, whether it's about loan disbursal, repayment, or an interruption in service. Our support team is trained to resolve most issues on the spot.

    Team
    Customer Support Team
    Phone
    +91-8318684464
    Email
    info@mdquickloan.com
    Hours
    Monday to Saturday, 10 AM – 7 PM
  2. Level 2

    Grievance Redressal Officer

    If your complaint isn't resolved at Level 1 within 7 working days, or you're not satisfied with the resolution, you can escalate it directly to our Grievance Redressal Officer.

    GRO
    Prashant
    Phone
    +91-9599505280
    Email
    grievance@mdquickloan.com
  3. Level 3

    Nodal Officer, Daksh Lefins Limited

    MD Quick Loan is a brand of Daksh Lefins Limited, and the loan sits on its books. If Level 2 has not settled it, the lender's own Grievance Redressal Officer is the next step.

    Officer
    Pankaj Gupta
    Phone
    +91-9277485214
    Entity
    Daksh Lefins Limited · RBI B-14.01781
  4. Level 4

    RBI

    If your grievance remains unresolved 30 days after registration, or you're dissatisfied with the Level 3 outcome, you may approach the Reserve Bank of India through its Complaint Management System.

    Authority
    RBI Ombudsman
    Scope
    For complaints related to NBFCs
    Portal
    cms.rbi.org.in

Important Note

We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.

It has come to our notice that some groups are impersonating us and trying to portray that they are part of our group and eliciting fees with the false promise of giving them loans. All are requested to be wary of such groups and their similar attempts.

We would like to state that we do not charge any upfront fee against our loan. Anyone charging or claiming to charge any upfront fee is not a part of our organisation.